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Returned goods must be unworn and in the same condition that you received them in, together with any shoe bag. If you are returning Turquoise shoes, the plastic protective film on the soles must be in place and intact. Scroll down for instructions on how to return or exchange.

 

Returns and exchanges are taken within 14 days of receipt, subject to the conditions below.

  • Items must be in their original condition and returned within 14 days of the date you received them. The protective plastic film on the sole of Turquoise shoes must be intact. You are under a duty to take reasonable care of any goods you intend to return.

  • You may use whichever service you wish for shipping a return. You are responsible for using suitable packaging to minimise the risk of damage during transit, such as the box you received it in or a sturdy shoe box, together with balled paper or other packing material to minimise movement. Do not use jiffy/padded bags for returning shoes. Proof of posting is not proof of receipt of the goods by Amy's and we will not be responsible for any delays, damage or losses by your chosen shipper.

  • In the case of a refund, shipping costs are not refundable, except in the case of a mistake made by us when we shipped your order.

  • Group orders, custom orders from Mr Tango Shoes, custom orders from Very Fine and special request orders from Turquoise are non-returnable. However, all (except those custom orders from Mr Tango Shoes with a custom last or mixed sizes) may be exchanged for alternative in-stock items. In the case of a serious error in the manufacturing process, custom orders may be returned to the supplier to be remade, subject to agreement by Amy’s and the supplier.

  • Shoes that have clearly been worn will not be accepted for return or exchange. However, if you are experiencing serious issues with the fit, please contact us to discuss.

  • This does not affect your statutory rights.

  • In the case of legitimate and justified complaint of damage or defect to goods received, we will refund, repair or replace an item. Amy’s does not accept responsibility for any damage to goods by shipping carrier or customer.

 

Trying on

 

When trying on your shoes, please stand on a carpeted or other soft surface to avoid scratching the soles. They should feel snug but comfortable. They may feel tight at first around the toe area. You may find that one shoe feels tighter than the other - this is because most people have one foot slightly bigger than the other. It's perfectly normal and not an indication of a faulty or worn shoe. Please bear in mind that patent leather and fabric will feel stiff, and all shoes will take one or two outings to wear in. If a shoe feels far too small or tight however, please do not force it to fit! I will exchange for another size or style.

 

How to return or exchange

 

To return or exchange an item, please first email or call me with details of what you are returning, and your contact details. If you want to make an exchange for another item that I have in stock please give the item name and size.

 

  • Pack the items you are returning in a box, together with any shoe bag that was provided, filling spaces to minimise movement. Please do not use a padded "Jiffy" bag unless you're returning accessories only.

  • You will find a returns slip in the bottom of the parcel that your shoes arrived in. Cut out the returns label and tape it securely to the package. If you bought your shoes in person, I'll provide the shipping address you should use.

  • You may use whichever shipping provider you wish for returns but please ensure they provide some sort of tracking or delivery confirmation and basic insurance. Royal Mail offers this at reasonable cost. Amy's is not responsible for items lost or damaged in transit.

  • I also accept returns in person. Contact me to arrange.

 

On receipt of returned items, I will confirm their condition is resaleable and process your refund or exchange straight away.

 

Exchanges

 

There is no additional shipping charge for exchanges (UK only*, first exchange only). If the items you wish to exchange for are a higher price than what you paid the balance will be due before the exchange can be shipped to you. Payment can be taken online, by phone, PayPal or bank transfer. *Please get in touch if you wish to exchange an order sent to the EU.

 

The cost of items purchased using the Multibuy offer will be adjusted if one pair is returned. See Terms & Conditions for more details.

Returns & Exchanges